Rach’s Place/Rach’s Crafty Creations (“we”, “us”, “our”) offers this website (“Site”), including all information, tools, and services available from this site to you, the user (“you” your”), conditioned upon your acceptance of all terms, conditions, policies, and notices described here. By visiting our site and/or purchasing any of our products and/or services, you are engaging in our “Services” and agree to be bound by the following Policies, Terms and Conditions (“Terms”) including all the terms and conditions and policies referenced herein, as well as any additional terms or policies available by hyperlink throughout our Site. Please read these Terms carefully before accessing or using our Site. If you do not agree with all these Terms, then you may not access the website or any Services.
Any new features or tools which are added to the current Site shall also be subject to the Terms. You can review the most current Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page for current Policies, Terms and Conditions. Your continued use of this site constitutes your acceptance of all current Terms.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Terms & Conditions for Shopify can be found here.
Online Store Terms
By agreeing to these Terms, you agree to not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Services, use of the Services, or access to the Services or any contact on the website through which the Services are provided, without express written permission by us.
The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms.
Accuracy, Completeness, and Timeliness of Information
We are not responsible if information made available on this Site is not accurate, complete, or current. The material and information on this Site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the materials and information on this site is at your own risk.
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your own responsibility to monitor changes to our site.
Modifications to Products, Services and Prices
Prices for our products are subject to change at any time without notice to you.
We reserve the right at any time to modify or discontinue Services (or any part or content thereof) without notice to you.
We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of Services (or any part or content thereof).
Products and Services
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear on this Site and our online store. We cannot guarantee that your computer monitor’s display of any color will be accurate.
We reserve the right, but are not obligated, to limit sales of our products and services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.
All descriptions or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Services will be corrected.
WE MAKE NO WARRANTIES AS TO OUR PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS. YOU AGREE THAT PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE PROGRAMS, PRODUCTS, SERVICES, OR PROGRAM MATERIALS WILL BE FUNCTIONAL, UNINTERRUPTED, CORRECT, COMPLETE, APPROPRIATE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT ANY PART OF THE WEBSITE, OR CONTENT ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE DO NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE OF OUR PROGRAM, PRODUCT, OR SERVICES MATERIALS, OR ON THIRD-PARTY WEBSITES IN TERMS OF THEIR CORRECTNESS, ACCURACY, TIMELINESS, RELIABILITY, OR OTHERWISE
Accuracy of Billing and Account Information
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Payment for items purchased in our online store is made at point of sale and not at point of dispatch.
Payments made for custom orders can be made directly via PayPal. We can also take payments over the telephone, however, a small service fee will apply for this option.
For more detail, please review our Returns Policy.
Third Party Links
Certain content, products, and services available via our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
Custom Orders and Commissioned Items
For custom orders and commissioned items of any kind, a non-refundable deposit is due at the time of order. Amount of that deposit is 50% of the purchase price, minimum, and may be higher depending on the complexity of the custom order. Some custom items will require full payment up-front. All payments required will be discussed with you prior to finalizing the purchase.
Changes to custom orders must be made within 48 hours of ordering. Any changes requested after that time may be denied entirely, or be subject to additional charges.
Cancellation of custom orders must be made within 24 hours of ordering. Any orders cancelled after the first 24 hours forfeit all payments already made toward the custom and/or commissioned items purchased.
In stock items will ship in 1-5 business days after the order is finalized.
Items marked Custom Order or Pre-Order usually ship within 2-3 weeks after the order is finalized. You will be notified if your order will take longer than 3 weeks to ship.
We hate waiting for packages so we will try and get orders out as early as possible!
Rach’s Place/Rach’s Crafty Creations is not responsible for lost, stolen, or misdelivered packages due to mail carrier error or wrong shipping addresses.
We cannot mark items as “gifts” on international customs orders/forms as it is illegal. We will not fulfill these orders.
Shipping costs DO NOT include customs duties, taxes, and related fees. International customers are responsible for all customs duties, taxes, and other fees incurred after a package is mailed. Additional charges billed by the destination country are not predictable, not part of what we can pay ahead of time in shipping costs, and will not be refunded if charged.
We ship by U.S. Postal Service and/or UPS internationally. Charges will be based on current USPS and/or UPS rates. Shipping charges for international orders will automatically calculate during checkout.
Generally, international orders can take up to 6 weeks to be delivered. Delivery time depends on the destination.
Exchanges, Returns, and Refunds
Returns or Exchanges are handled on a case-by-case basis. We are always happy to work with you to help fix any issues you may have with our handmade item, however, please keep in mind that Rach’s Place is a small business. :) We will try our best!
Please contact Rach’s Place within 1 week of receipt of your item. If a return is accepted, the item must be in its original packaging, and unused and intact. Refunds will be issued, minus original shipping charges, after the item has been received in proper condition at Rach’s Place.
If you return items to us, please use an insured method of shipping and delivery and obtain proof of mailing. We cannot accept liability for returned goods being lost or damaged in transit to us.
Exchanges will be accepted if the item is available, however, due to the constant change in our inventory, this may be difficult to achieve.
FOR CUSTOM ORDERS: Unfortunately, payments cannot be refunded, and items cannot be exchanged on custom orders. If you are not happy with a Custom Order, please contact us.
If the problem is due to an error on our end, a replacement will happily be sent out. If it is a mistake on your end, you will be charged for any replacement products.
ALL CHANGES ON CUSTOM ORDERS MUST BE MADE WITHIN 48 HOURS FROM TIME OF ORDER.
Crafty Creations: Policies, Terms, & Conditions
Last Updated: March 2, 2023